DPT Pool Tables proudly manufactured in Great Britain, since 1974.

Terms and Conditions

Welcome to the DPT Pool Tables web site, the retail division of DPT Snooker. Please review the following terms and conditions concerning your use of this site. By using this site, including downloading materials, you agree to these terms and conditions. DPT Snooker reserves the right to change these terms and conditions from time to time at its sole discretion. These terms and conditions apply to all visits to the DPT Snooker Website, both now and in the future.

PRODUCT PRICES

All prices are inclusive of VAT where appropriate.

PRODUCT STATEMENTS AND IMAGES

All photos on this site are for representative purposes only- due to screen colour configurations, the actual product may vary slightly from the photos shown.

DELIVERY OF POOL AND SNOOKER TABLES – UK MAINLAND ONLY

FREE DELIVERY ON ALL ORDERS EXCLUDING OUTER LYING AREAS*
Delivery times for all of our pool and snooker tables are advised upon receipt of your order. Certain factors such as the pool table model and subsequent length of time to make the table(s) as well as where the table is to be delivered to will effect the turnaround time from order through to delivery. We endeavour to deliver and install all of our tables within a 3 week time period.

*Outer Lying Areas are classed with the following postcodes: PA 19+, PH, DD, AB, IV, KW
• Delivery to Outer Lying Area*: £99.00
• Delivery & Installation to Outer Lying Area*: £199.00

DELIVERY OF ACCESSORIES AND SPARE PARTS – UK MAINLAND ONLY

FREE DELIVERY ON ALL ORDERS EXCLUDING OUTER LYING AREAS*
UK orders which are placed and authorised will be despatched to the Cardholders address only. Incomplete or inaccurate shipping and/or billing information may result in delays to your order. We do not ship to P.O.Boxes. The charge for this will be £4.95, irrespective of how many items you order. Orders are dispatched and will generally arrive within 2 – 5 working days from the date that you place your order and make payment. Please allow up to 10 days for unforeseen circumstances. All items will require a signature, please make sure you are available to sign for your delivery. If no person is available to sign for your delivery then a card will be posted informing you that a delivery attempt was made. It is deemed your responsibility to contact/collect from the courier in question.

*Outer Lying Areas are classed with the following postcodes: PA 19+, PH, DD, AB, IV, KW
• Delivery to Outer Lying Area*: £99.00
• Delivery & Installation to Outer Lying Area*: £199.00

DELIVERY TO THE REST OF THE WORLD – PRICE ON APPLICATION

POOL AND SNOOKER TABLES PAYMENT AND STOCK AVAILABILITY
All of our tables our custom made for every order, however we occasionally stock reconditioned tables. After choosing your goods, you can proceed to the checkout and pay for your order by credit or debit card through our secure SagePay payment server. Payments made by cheque or postal order will not be processed until we are in receipt of your cheque or postal order. Upon receipt of your order you will receive an order confirmation by e-mail.

ACCESSORIES AND SPARE PARTS PAYMENT AND STOCK AVAILABILITY

We stock our accessories and spare parts and we don’t do backorders! Unless specifically noted on the item page, anything you order is physically in our warehouse and will be dispatched and will generally arrive within 2 – 5 working days from the date that you place your order and make payment. If for any unforeseen reason an item becomes temporarily unavailable for immediate dispatch, you will be notified via e-mail
After choosing your goods, you can proceed to the checkout and pay for your order by credit or debit card through our secure Protx payment server. Payments made by cheque or postal order will not be processed until we are in receipt of your cheque or postal order.
Upon receipt of your order you will receive an order confirmation by e-mail. Up until despatch of your order you have the right to cancel all or part of your order. If you cancel only part of your order, please note that this may result in a change in shipping fees in correspondence with our shipping fees and policy at that time.

ACCESSORIES RETURNS POLICY

Should there be an error with your order or a faulty or damaged item within your order, we require that you notify us in writing within 24 hours of receipt. We will exchange the item for an undamaged replacement or the correct product, or refund the cost of the item if the product is not available. You will not be charged for the return postage or the replacement postage in this case, providing that you return the item via the method we advise.
Whilst in your care, the parcel is deemed your responsibility. If you lose, use or give away that parcel, no replacement will be provided. Once we have received the returned item, we will despatch the corrected order on a next working day service where possible.

If for any reason you are not completely satisfied with your purchase, you have 7 days from receiving your order to return them for a refund or exchange.
This is subject to our terms. Goods can only be refunded if the following procedure is followed. Labels must not be removed and items must be returned in original packaging. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. After satisfactory inspection of your return we will issue a refund for goods.

If you are exchanging an item a return delivery charge of £6.95 will be made.

Please note any goods returned without a complete returns form will not be processed and will greatly delay your return.

In the unlikely event that you wish to return your goods, we will accept the return of goods sent back to us within 7 days of receipt.

There is a 6% handling charge for all items that require a refund, which is non-refundable in cases of unwanted items. If the unwanted items are returned in their original condition including tags and packaging and unused we will refund you any money which you have paid, minus the 6% handling charge, or offer you an alternative product of similar value as a replacement if required.

You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. We are not able to accept the return of opened and/or part used goods and all goods require a returns form to be processed.

We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post.

If an item is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus the 6% handling fee and the cost of the delivery both to the customer and the return delivery back to us.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, the 6% handling fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.

No refunds will be given until the return goods have been received.

POOL AND SNOOKER TABLE RETURNS POLICY

At DPT we operate a no cancellation, no returns policy for all of our pool tables, pool dining tables and snooker tables.

Our tables are not stock items and are custom-made here at DPT for every order.

Any fault or damage defects to a table must be inspected by the customer upon delivery and reported to DPT in writing.
SALE ITEMS AND RECONDITIONED TABLES

Any items listed as Sale items are not eligible for return for exchange or refund. Reconditioned tables are also not eligible to qualify for the 12 month warranty.

COMPLAINTS

In accordance with the Data Protection Act 1984 we do not supply any of your details to any third party. We are committed to protecting your personal privacy and, in accordance with UK Data Protection law, we uphold strict security procedures for the storage of your personal information.
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns which enable us to improve the service we provide.
This information is used to process orders and to provide a more personal shopping experience.
You can request at any time, that we stop using your information and, that we stop mailing information to you by sending e-mail to [email protected]

CHANGING TERMS

Although DPT Snooker has attempted to provide accurate information on the Web site, information on this Web site may contain technical inaccuracies of typographical errors. 
The contents of any documents on the Web site are believed to be current and accurate as of its publication date. DPT Snooker assumes no responsibility for the accuracy of the information. DPT Snooker may change the programs of products mentioned at any time without notice. For the most current and complete documents, please contact DPT Snooker directly.ALL INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED ON THIS WEB SITE ARE PROVIDED “AS IS” WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. DPT SNOOKER AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. 
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
DPT SNOOKER AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY DPT SNOOKER PRODUCT, DAMAGES RESULTING FROM USE OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF DPT SNOOKER OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
DPT Snooker

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