Pool table returns policy
At DPT we operate a no cancellation, no returns policy for all of our pool tables. Our tables are not stock items and are custom-made here at DPT for every order.
Any fault or damage defects to a table must be inspected by the customer upon delivery and reported to DPT via email.
Accessories & parts return policy
Should there be an error with your order or a faulty or damaged item within your order, we require that you notify us via email within 24 hours of receipt. We will exchange the item for an undamaged replacement or the correct product, or refund the cost of the item if the product is not available. You will not be charged for the return postage or the replacement postage in this case, providing that you return the item via the method we advise. Whilst in your care, the parcel is deemed your responsibility. If you lose, use or give away that parcel, no replacement will be provided. Once we have received the returned item, we will despatch the corrected order on a next working day service where possible.
If for any reason you are not completely satisfied with your purchase, you have 14 days from receiving your order to return them for a refund or exchange.
This is subject to our terms. Goods can only be refunded if the following procedure is followed. Labels must not be removed and items must be returned in original packaging and not used. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. After satisfactory inspection of your return we will issue a refund for goods.
No refunds will be given until the return goods have been received.